Refunds

Last updated 2026-10-23.

14 days, no questions

If you are not happy with a first purchase, a Pro subscription or a credit pack, ask for a refund within 14 days of buying it and you get your money back in full.

Renewals

You can cancel a subscription at any time from your account, and it runs to the end of the period already paid. If a renewal charged you and you have not used the service since, ask within 14 days of the charge for a full refund of that renewal.

Credit packs

After the first 14 days, unused credits are not refunded, but they stay valid for 12 months from purchase.

When we are at fault

If the service was unavailable for a long stretch, or charged you in error, write to us and we will make it right, by refund or by credit.

How to ask

Payments are handled by Paddle, our reseller and Merchant of Record. Ask Paddle through the link in your receipt email, or write to billing@mnemecho.com with the email you bought with. Refunds go back to the original payment method, usually within 5 to 10 working days.

This policy does not limit any rights you have under consumer law.